Retail Assistant Store Manager
Douglas County Farmers Co-op

An Equal Opportunity Employer
Job Summary:
This position is responsible for providing support to management and staff and maintaining the overall store operations in each department. The primary focus revolves around driving sales and top rate customer satisfaction through effective management of employees, merchandising, advertising, and business goal strategizing and implementation. Assistant store manager works in all areas of the retail store; hardware, farm/ranch, feed, clothing, footwear, warehouse, cashiers, assigning daily work and employee productivity.

Supervisory Responsibilities:

• This position shares responsibility with the store manager of managing all retail store personnel.
• Responsible for managing 15-30 direct reports and mentoring staff in all store departments.
• Engage, support in daily operations of merchandising, ordering, customer expectations met.

Duties/Responsibilities:

• Supports management and department specialists with merchandising questions, audit tasks, inventory control, cycle counts, ordering, in-stocks, and goals.
• Conducts Store Manager duties in the absence of the Store Manager.
• Acts as a liaison between buyers and purchasing managers, communicate product needs.
• Conducts daily tours and delegate tasks as appropriate and follow-up to ensure tasks are completed.
• Maintain store stock displays, plan-o-grams, and organize product in a neat, safe, and attractive way to promote sales.
• Manage the appropriate rotation and display of merchandise, endcaps, and pricing throughout the store based on seasonal trends and local demand.
• Create retail events to meet sales goals.
• Verify that advertisements and markdowns are strategically based on budget restrictions, supply availability, and sales trends, to meet sales budget, margin, and profitability expectations.
• Processes account payments, purchases, returns, and exchanges according to store policy as needed.
• Assists customers in locating various products, resolving complaints, and answering questions.
• Train, develop, and coach cashier, warehouse, and carryout staff on company policy and inventory location as needed to ensure that customers are assisted quickly, accurately, and in a friendly manner at all times.
• Attend product training sessions and relay this information to store employees.
• Oversee incoming inventory and ensure freight is stocked to the sales floor in a timely manner.
• Work with appropriate department specialists to ensure backroom is maintained, inventory is being recorded and posted correctly, and that on hands are maintained in perpetual inventory correctly.
• Respond to staffing shortages or scheduling needs proactively and as quickly as possible to ensure customer service is not negatively impacted by scheduling issues.
• Orders supplies and tools required by staff to assist customers as required and respond to facility maintenance and repair requests in a timely fashion.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent customer service skills.
• Must maintain a fair and consistent set of standards that applies to all employees.
• Ability to operate available equipment, such as: computers, cash registers, calculators, and scanners.
• Basic mathematical skills, including additions, subtraction, multiplication, and division, to make change and give refunds accurately and to balance tills and the safe daily.
• Ability to compute rate, ratio, and percent and to draw and interpret graphs.
• Ability to read and interpret documents such a s safety rules, operating and maintenance instructions, procedure manuals
• Communicate professionally via phone, email, and in-person with customers, staff, and vendors.
• Become knowledgeable about company’s products and services, and customer-related policies, to make proper recommendations of products and services sold during training period.
• Strong interpersonal and verbal communication skills to effectively communicate with management, employees, office staff, vendors, and customers in a friendly, open, and approachable manner.
• Must have excellent time management skills and meet deadlines while adjusting priorities and managing time wisely to respond to business operations.
• Become knowledgeable about our own and our competitors’ products and services, and customer-related policies, to make proper recommendations of products and services sold during training period.
• Ability to analyze retail reports concerning sales history, success, and areas for improvement.
• Required to maintain strict confidence of all sensitive employee and customer information.

Education and Experience:

• Associate Degree or equivalent, work experience in related field applicable to job duties.
• One year of related retail experience
• An equivalent combination of education and experience may be substituted for the education requirement.
• Experience with maintaining records and documentation in an organized and logical manner and conducting employee improvement plans and corrective action tasks as appropriate.
• Familiarity with farm and ranch products and livestock is highly desired.

Physical Requirements:

• Prolonged periods of standing and walking
• Bending, twisting, stooping, and kneeling required frequently to rearrange merchandise and verify stock levels.
• Must be able to lift up to 50 lbs. frequently.
• May need to work nights, weekends, and holidays on a rotating basis.
• Ability to perform repetitive movements over long periods of time.
• Load pet supplies merchandise from pallets to the salesfloor.
• Will occasionally be scheduled to work at various company locations within the Co-op.

Douglas County Co-op is a drug free and Equal Opportunity Employer.

• Job Type: Full Time

Salary $45k-$52,000 a year, Salaried Position * Benefits: 401(k), 401(k) matching, Medical, Dental, prescription drug, and Vision. PTO. Employee discount and cafeteria insurance plans available.

• The shift is 9-hour day Monday -Friday, to include rotating weekends, weekend availability, schedule based on needs of the business, rotational schedule, open and close rotation. Work schedule is not a set schedule.

Job Type: Full-time

Pay: $42,000.00 - $49,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person